Festival Sorted Privacy and Cookie Policy

Privacy Policy

Business privacy policy

This privacy policy sets out how Festival Sorted uses and protects any information that you give Festival Sorted when you use this website.

Festival Sorted is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Festival Sorted may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15/03/2015.

What we collect

We may collect the following information:

  • Name and Address
  • Contact information including email address and phone number
  • Details of accommodation bookings and listings
  • Basic security information
  • Billing info
  • Photographs
  • Other information you may voluntarily supply

What we do with the information we gather

We require this information to offer you a vehicle to book festival accommodation and list festival accommodation for people who wish to rent out their accommodation. We may use this information for the following:

  • Book your accommodation
  • List your accommodation
  • Collect payments / provide payments
  • Resolve any disputes that may arise
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. We will never knowingly disclose your personal information without your prior consent.

Cookie Policy

Google Analytics Cookies

We use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. You may opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

I use Festival Sorted, how do I exercise my data subject rights under the General Data Protection Regulation (GDPR)?

This page provides some general information on how to contact Festival Sorted in order to exercise your data subject rights under the GDPR. If you require additional information or would like to exercise any of your rights under applicable data protection laws, please contact us hello@festivalsorted.co.uk

Account Deactivation

I want to deactivate my account, what do I need to do?

You can deactivate your account yourself at any time.

To deactivate your account:

  1. Send us an email if you want to remove your property
  2. Send us an email if you do not want to be contacted by us
  3. We do not send our regular emails so will only contact you if you register a property or rent a property.

When you remove a property any current reservations you have as a host or a guest will be deemed automatically cancelled by you and the relevant cancellation policy applicable to the reservation will apply.

If, in the future, you want to reopen a deactivated account, you will need to email us as hello@festivalsorted.co.uk

We do not hold onto your personal data after you have removed your property.

Data Access

I would like to get a copy of some or all of the personal data Festival Sorted  holds about me, what do I need to do?

For immediate access to the information which is held about you, you can email us hello@festivalsorted.co.uk.

If you would like to get a copy of some or all of the personal data we hold about you, you can email us hello@festivalsorted.co.uk Please note that we may ask you to verify your identity before taking further action on your request.

Data Portability

What does my right to portability give me access to?

If you exercise this right, you have an entitlement to receive certain personal data which you have provided to Festival Sorted in a structuredformat.

How do I exercise my right to portability?

You can exercise your right to portability by sending us an email hello@festivalsorted.c.uk

Opt Out from Marketing Communications

How do I exercise my right to opt out from receiving marketing emails, notifications, messages, or calls?

We do not send regular emails so this does not apply at this time. We only contact you in regard to hosting or renting a property and will only respond to your requests. We may follow up to ask how a host was or how your guests were but if you would prefer us not to contact you please let us know.

We will continue to use the contact details you provided in order to send you messages related to a service you have requested (for example, booking / hosting  emails).

We do not share any of your personal details for direct marketing purposes at this time.

See our Cookie Policy for information on how to manage your cookies.

Object to Processing

I want to object to Festival Sorted processing of some of my personal data for certain specific purposes, what do I do?

If allowed under the laws of the jurisdiction where you reside, you may request that Festival Sorted do not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Festival Sorted will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.

You may exercise your rights to object to processing by sending an email to us hello@festivalsorted.co.uk